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Returns and Exchanges

RETURNS

At BalloonShop.com.au, we’re in the business of making fun times happen and if you’re not happy, then we are not happy. Sometimes your order may not be received quite as you expected and that’s why we gladly offer refunds on any full priced products, if you change your mind. Sale and discount code items may also be returned for a store credit. Just check out the details below.

Please note, we don’t offer an ‘exchange’ service. If you need a different product to the one you ordered, just place a new order online for the item required and return your original item/s for a refund :)

Conditions for returns -
Please ensure the item is:

  • returned within 30 days of the date of delivery
  • must be in the original packaging and unopened
  • in the condition you received it in and is not damaged, altered or used;

It’s worth noting that we can’t offer a refund, if you were made aware of any damage or defect to the item at the time of purchase.

Returns can be mailed to 13 Gooch St, Thornbury. VIC 3071

What We’ll Give You:
A refund for the cost of the product using your original payment method. So, if you paid by credit card, we’ll refund that same credit card. Return shipping and original postage charges are not refundable so if you’ve just changed your mind, we can’t refund the delivery fee - but if your balloons are faulty and 7yo provide pictures of the issue, you’ll be reimbursed for both the purchase and shipping costs! And a store credit will be given to you on any clearance item returns.

We want your shopping experience with BalloonShop.com.au to be as much fun as your event, so don’t stress about returns or refunds. Just chat to our helpful Customer Service Team online via chat, email on hello@balloonshop.com.au or call us on 03 9020 1474.

Returns can be mailed to 13 Gooch St, Thornbury. VIC 3071

This Change of Mind Policy is in addition to your statutory rights under the Australian Consumer Law.  

You are entitled to the benefit of statutory consumer guarantees under the Australian Consumer Law in respect of products purchased online from our website. If you believe there is a breach of a consumer guarantee, you may return the item to us within a reasonable period after purchase. Please contact our customer service team if you wish to initiate a return under these statutory rights.


For items returned for change of mind:

  • All delivery costs are the responsibility of the customer.  We recommend that you use a postal service that can be tracked to return the items to us. We cannot be held responsible for any lost items if you fail to use an appropriate tracking service.

For items which are returned in accordance with your statutory rights:

Delivery costs are our responsibility.  We may also cover the costs of re-delivering any replacement item where appropriate. Once received at our warehouse we will assess the condition of the item.  Once we have assessed the condition of the item and determined whether it meets our Returns Policy or the Australian Consumer Law requirements, we will send you an email to confirm that we are processing your refund, sending out your replacement item or repairing the item (as is appropriate). Refunds will usually be processed within 5 business days after you receive our email. Replacement items will be sent using our standard shipping methods.

If there are any problems or your returned item does not meet our Returns Policy or the Australian Consumer Law requirements then we will contact you and, if necessary, we can send your item back to you.