Frequently Asked Questions
BalloonShop Australia welcomes your questions and feedback. Feel free to contact us on our freecall number 1300 137 314 or email firstname.lastname@example.org.
What are my payment options?
BalloonShop Australia accepts as payment methods:
1. Visa and MasterCard2. Paypal3. Direct Deposit4. Cheques and Money Orders5. Purchase Orders
Please note that orders will not be processed until payment has cleared, so paying by cheque, money order or direct deposit may delay your order by several days.
N.B: Your credit card will be charged in the name of PartyProducts Australia.
|Direct Deposit||Cheques and Money Orders||
Bank: Bank West
20 Pandorea Cct
North Lakes QLD 4509
Fax/email purchase orders to:
Fax:07 3491 6870
Please use the Order Number as a reference if possible.
What currency are the prices on the website?
All prices listed on the BalloonShop Australia website are quoted in Australian Dollars.
Will I be charged GST?
All prices on the BalloonShop Australia website include GST for Australian residents. For international orders, GST will not be applied.
Are our online transactions secure?
BalloonShop Australia assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certified to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. If you are concerned about paying for your order over the internet, you can contact BalloonShop Australia on 1300 137 314 to pay over the phone.
Can I order by phone?
Orders can be placed over the phone by calling BalloonShop Australia's toll free number 1300 137 314. One of our friendly customer support representatives can assist you with your order.
Do you have a printed catalogue?
BalloonShop Australia does not have a printed catalogue that can be sent in the mail. We do however maintain our product catalogue on our website, so we ask that you browse the website to view our products in detail.
How do I know if the products I want to order are in stock?
BalloonShop Australia strives to keep all items in stock in quantities to meet your requirements; however like with all retail businesses, some items will sometimes run low, be discontinued without the knowledge of BalloonShop or be backordered by our supplier.
If an item you have ordered is unavailable in the advertised timeframe, we will contact you immediately to provide you with the option to replace or refund your order. Items on our website listed as "Available" are to the best of our knowledge, available to ship to you within the advertised timeframe. If you have any questions about this, please email us at email@example.com or call us on 1300 137 314.
Do products arrive assembled?
Many of our products come with packaging options included. However, unless specified, products do not come pre-assembled. Please read the product description provided on the product page for details. If you are uncertain, please call us on 1300 137 314.
Will I receive my balloons inflated?
When you order either latex or foil balloons, you will receive them uninflated unless otherwise stated. As much as we would like to send you the balloons already filled with air, doing so would only result in burst balloons at your doorstep.
Will I receive a confirmation of my order?
You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service immediately if you wish to make any changes. Once your order has been processed and is ready to be shipped from our warehouse, you will receive a second email containing the couriers delivery and tracking information. Order and shipping confirmation emails are sent to the shipping email address.
Do you ship internationally?
BalloonShop Australia can ship your order anywhere in the world. All of our delivery charges need to be quoted individually for international orders.
We recommend that you add your items into the shopping basket. During checkout select as Delivery Method "Overseas". We will then contact you via email with the cost for your goods. At that point you can accept the order or cancel it without occuring any charges to your credit card.
What is your policy on duties, taxes and brokerage fees?
For orders shipped to destinations outside of Australia we can't be responsible for any duties, taxes and brokerage fees associated with the shipment. We are not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with non compliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order.
SHIPPING AND FULFILMENT
How long does it take to receive my order?
BalloonShop Australia prides itself on speedy processing and shipping of all orders. We pay particular attention to the 'Special Event Date' specified by you and every effort is made to ensure we meet this requirement. If for some reason we cannot do so we will immediately notify you of the change.
After the receipt of your order and confirmation of the payment, your order is packed and despatched by the end of the next business day (if all items are in stock).
Once packed all orders are shipped promptly from our warehouse and delivered to most Australian cities within 1-3 working days (Brisbane, Gold Coast, Sunshine Coast, Sydney, Canberra and Melbourne) and Adelaide, Tasmania, Perth and regional areas within 4-7 working days. (Business days are defined as Monday to Friday excluding Public Holidays.)
We will use all reasonable efforts to get your products to youwithin the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Shipping and Courier Companies
We are using a network of different courier companies to deliver our orders. BalloonShop Australia reserves the right to select the method of shipment and the courier company.
We will use all reasonable efforts to deliver your Products to you within the estimated delivery time indicated by Australia Post. However, we do not guarantee that we will deliver within this time frame.
I need my order quickly?
If you require your order thenext Business Day you have to select the Express Delivery method during checkout or contact us on 1300 137 314 to discuss the options.
Please note that next business day delivery only applies for destinations within the Australia Post Express Courier network. If your courier shipping charge is extraordinarily large we reserve the right to contact you to discuss payment of extra shipping charges.
if your delivery address falls outside the next Business Day delivery we will contact you with a quote price for your approval prior to shipping.
NB: Northern Territory is exempt from next business day Express Post delivery as all parts of Northern Territory fall outside of the Express Post network.
By what time do you need my order for next day delivery?
All next business day delivery orders have to be received before 10am Queensland time. This allows us enought timeto pack and have your goodsready for the courier pickup time.
Products that cannot go via the Express Shipping method
All 10cm, 22cm and mini shape air filled foil balloons are unable to be shipped by express post due to them being too fragile to transport in satchels.Theyare also classifiedas a restricted product by airlines (can explode or pop in transit).
All Tablecloth Rolls, Photo Props, Pinatas (excludes flat pack Pinatas), Sign In Sheets, large cutouts and other miscellaneous large items are not able to go via Priority Express Post due to their size, shape and weight and therefore can only be shipped by Road.
Please contact us for more information as to which miscellaneous products are excluded from next business day delivery.
Dangerous Goods surcharge
Sparklers, Party Poppers and Aerosal Cans are subject to the Dangerous Goods Code and can only be shipped by Road Courier and WILL incur additional shipping costs.
Will I receive shipment confirmation and how do I check the status of my order?
Once we dispatch your order you will receive an email with the courier's tracking number and online tracking tool. In the first instance use this information to check on the status of your order.
Alernatively please call us on 1300 137 314 or send us an email at firstname.lastname@example.org with your order number.
What are my shipping options?
BalloonShop Australia offer standard shipping and Express overnight shipping. We are using a network of different courier companies to deliver our orders. We reserve the right to select the the courier company based on your delivery location.
We will use all reasonable efforts to deliver your Products to you within the estimated delivery time indicated by Australia Post;however, we do not guarantee that we will deliver within this time frame.
Do I have to sign for the delivery?
BalloonShop Australia strongly recommends you request a signature when your items are delivered; however we offer you the opportunity to have your parcel left by our courier if you are not home to receive the goods. Please note that if you request your parcel to be left, BalloonShop Australia takes no responsibility for the parcel being lost or stolen.
Please write any instructions for the courier in the comments box at checkout.
I wasn't there to sign for the delivery. Can it be resent?
BalloonShop Australia delivery charge covers the courier delivering to the shipping address you gave us during the checkout process. Our courier charges us the same fee every time we have to have the parcel resent to your address, so we think it's only fair that if you didn't give us instructions to leave the parcel or you weren't at the address provided, we will need to organise a small redelivery fee which covers our costs.
RETURNS AND EXCHANGES
What is your refund and exchange policy?
BalloonsShop Australia prides itself with the quality of our products we sell. If for any reason you are not happy with anything you buy from us, simply contact us within 10 business days of receipt of your goods for a full refund or exchange.
To organise an exchange or credit note, email email@example.com with the following details:
1. Your Name2. Order Number3. Product Name/Code4. Reason for exchange
For our full refund and exchange policy, please see our terms and conditions put hyperlink .
What happens with damaged, missing or defective products?
All claims for damaged, defective or missing product(s) must be filed with BalloonShop Australia within 7 days of receiving your order. Please email us firstname.lastname@example.org or call our customer service department at 1300 137 314 to initiate a claim.
Can I cancel or change my order?
Our order processing team is really fast - which is the service you would expect! However, if we have not yet processed your order, you can make alterations. If we have processed your order, we ask that you place a new order. Orders can be cancelled if the we have not processed your order already.
If you have any questions about this, please email us at email@example.com or call us on 1300 137 314.
How do I provide general feedback?
We would love to hear from you! We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please email firstname.lastname@example.org or fill in our Contact Page.